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Sub-processors

Under the GDPR, a sub-processor is any business or contractor customer data may pass through as a side effect of using Cubicast’s service. This definition is very broad and includes things some might simply consider “hardware”, like cloud infrastructure.

We use partners for some business processes that are not core to our expertise but are critical to our customers having a quality experience. Here is our list of sub-processors:

Vendor / Service Purpose Location Website
Amazon AWS Cloud Infrastructure USA https://aws.amazon.com
Linode Cloud Infrastructure USA https://www.linode.com
Mollie Secure customer payments Netherlands https://mollie.com
Mailjet Email sending service France https://www.mailjet.com
Crisp Cloud-based Chat Services Netherlands, Germany https://crisp.chat
Mailchimp Email and Marketing Automation USA https://www.mailchimp.com
Hubspot CRM and Marketing platform USA https://hubspot.com

Integrations

When using any of our integrations, Cubicast may send Personally Identifiable Information data of your users to third-party services. Therefore, you should include these vendors as sub-processors in your Privacy Policy.

Vendor / Service Purpose Location Website
Slack* Cloud-based messaging platform USA https://slack.com
Zendesk Customer Support USA https://zendesk.com

* Only when using the cubicast.identify API call with user names or emails.

About

Cubicast develops world-class session recording software for web applications, providing the means to understand user behaviour, solve related problems, view and explain app issues and show people how an app works.

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