How do I capture IFRAMEs under the same top level domain?

Given that the top level domain is example.com and the IFRAMEs are hosted in subdomains of it, i.e.www.example.com, app.example.com, make sure the following JavaScript one-liner is executed to all of the IFRAMEs and the top-level window:

// replace example.com with your top level domain
document.domain = 'example.com';

This way, by having injected the Cubicast snippet only on the top-level window, the recorder will capture all of the IFRAMEs.

Even though I have enabled CANVAS capturing, the recorded CANVAS appears blank (aka the curious case of tainted canvas).

When drawing images from other hosts on the canvas, the canvas becomes tainted. As a result, exporting its image data is prohibited. There are 2 options for overcoming this:

After inspecting the DOM I see a custom sb-id attribute on all elements. What is this attribute used for?

This attribute is added while our script is recording the session and is used for identifying the elements in a web page. When the recorder is stopped a proper clean-up is performed.

What constitutes a billable API request?

At Cubicast are always trying to make sure our clients’ money is well spent, striving to keep billable API requests at a minimum level. Below you can see a list of the most common billable requests based on usage.

When recording sessions:

  • Creating the recording.
  • Adding a chunk to a recording.
  • Adding an asset to a workspace. Assets include stylesheets and web fonts. The recorder is optimised in a way so that already added assets are not added twice. Therefore, expect the first recording to perform more billable API requests than the rest.

When viewing recorded sessions:

  • Getting the recording info.
  • Getting the recording chunks collection.
  • Getting a single chunk of data. Since chunks are immutable it is safe to cache them on the browser side, which means less API requests when the same client views a recording multiple times. Additionally, chunks are requested on demand as the playback moves ahead.

When using the Cubicast app:

  • Listing recordings.
  • Updating recordings/workspaces.
  • Annotating recordings.
  • Adding/removing workspace team members.
  • Adding/removing workspace integrations.