Blog

News regarding the latest Cubicast development and features.

User Frustration Signals

How can you tell when users are frustrated? Typically, there are a bunch of user reactions that reveal frustration. In detail, user frustration signals fall into the categories below. Rage Clicks Rage clicks are when users click or tap several times an element of a website or app. Most of the time, this indicates frustration. Users click on a button, nothing happens, and they click it again and again. Our latest release supports capturing rage clicks.

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How is your Website Performing Around the Globe? Performance API to the Rescue!

We are pleased to announce that our latest release supports tracking of slow resources, including slow-loading pages, API endpoints, scripts, images, and CSS resources. Slow resources The recorder hooks into the Resource Timing API if tracking of slow resources is enabled. Users can choose the types of resources that are tracked from the following resource types: API requests Scripts Images CSS style sheets and related resources In addition, users can also specify the request duration threshold at which each resource should be logged as an issue and track resources only from specific hosts.

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Announcing New Pricing Model and Plans

In the past few months, we focused on a new initiative towards optimizing our infrastructure and vendor costs. As it turns out, the outcome of this process is more than rewarding for all our existing and new customers. For new customers, new pricing is effective starting today. For existing customers, the new pricing is in effect starting from the next billing period. The highlights of the new pricing model are:

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Native Support for Shadow DOM and Web Components

Further enhancing our support for Shadow DOM and Web Components, our latest versions for both the player (v1.5.2) and the recorder (v1.8.2) include support for native shadow root nodes. Since our first release, these technologies have matured, and most browsers have embraced them. Thus, employing them is safe enough, with the ultimate goal of offering more accurate recordings to our customers. Previously, for the recordings to be viewable in any browser, the direction we had taken can be summarised in the following two key points:

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Track Caught JavaScript Errors and Snooze Issues

We are happy to announce the following features greatly enhancing our error logging offering. Tracking caught JavaScript errors Previously, our recorder was able to track only uncaught JavaScript errors. Our latest version introduces a new JavaScript API call that allows you to track caught errors. Typically, all you need to do is to include this call in a catch block. Last, in order for this to work properly, don’t forget to update your JavaScript snippet to the latest version.

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Searching Workspaces

One of the most awaited feature is finally here, and that is searching workspaces ๐ŸŽ‰. You can search the whole workspace, or specifically for recordings and events. For Customer Support workspaces you can also search for users. The following fields are full-text indexed: title, and description of recordings label, and page URL for all events the user input only in the case of having selected to capture these events id, first name, last name, nickname, address, phone, and company (in case any of these are provided) of your users Search examples Get all Javascript errors that occurred in the last two days.

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