We are pleased to announce that our latest recorder release, supports capturing uncaught JavaScript errors. This is a major enhancement, as it gives you the ability to know exactly which of your users where impacted by what errors and the exact snapshot of the DOM when this error occured.

The current implementation will capture the error’s stacktrace, resolving source maps if available. Of course, these errors are additionally posted to Slack channels in case the hosting workspace has a Slack intregration enabled.

By default, capturing JavaScript errors is disabled. You can enable this option in the workspace’s settings page if it is a Customer Support workspace, or in the extension settings tab if your are recording using the browser add-on. In the first case, you need to re-embed the snippet for the changes to take effect.