We are pleased to announce that our latest recorder release supports capturing uncaught JavaScript errors. This is a significant enhancement as it gives you the ability to know exactly which of your users were impacted by what errors and the exact snapshot of the DOM when this error occurred.
The current implementation will capture the error’s stack trace, resolving source maps if available. Furthermore, if you have added a Slack integration in your workspace, you will receive near real-time notifications about JavaScript errors in your configured Slack channel.
By default, capturing JavaScript errors is disabled. You can enable this option in the workspace’s settings page if it is a Customer Support workspace or in the extension settings tab if you are recording using the browser add-on. In the first case, you need to re-embed the snippet for the changes to take effect.