Blog

News regarding the latest Cubicast development and features.

Releasing Support for Customer Support Integrations, With Zendesk Being the First One

Finally, we are happy to note that we have released our first integration with an external customer support service. The first platform of choice is Zendesk, with support for more customer support services coming in the future. After adding a customer support integration, you must enable the switch to accept customer support requests in the recorder settings section. Each workspace allows only one customer support integration. Therefore, you cannot add a new customer support integration once you have already added another one.

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Don't Touch My DOM!

The good news is that the latest Cubicast recorder release no longer modifies any of your HTML elements. Other than adding the necessary elements for it to function properly, the rest of the DOM is left intact. The new approach solves two problems, with the first one being obvious. Some clients complained about the recorder adding custom attributes to their elements. This is no longer the case. The second one, and possibly the most important, was the scenario of capturing with our extension a website that already has our recorder script added, which could lead to unexpected results on both recordings because of conflicting element identifiers.

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User Frustration Signals

How can you tell when users are frustrated? Typically, there are a bunch of user reactions that reveal frustration. In detail, user frustration signals fall into the categories below. Rage Clicks Rage clicks are when users click or tap several times an element of a website or app. Most of the time, this indicates frustration. Users click on a button, nothing happens, and they click it again and again. Our latest release supports capturing rage clicks.

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How is your Website Performing Around the Globe? Performance API to the Rescue!

We are pleased to announce that our latest release supports tracking of slow resources, including slow-loading pages, API endpoints, scripts, images, and CSS resources. Slow resources The recorder hooks into the Resource Timing API if tracking of slow resources is enabled. Users can choose the types of resources that are tracked from the following resource types: API requests Scripts Images CSS style sheets and related resources In addition, users can also specify the request duration threshold at which each resource should be logged as an issue and track resources only from specific hosts.

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Announcing New Pricing Model and Plans

In the past few months, we focused on a new initiative towards optimizing our infrastructure and vendor costs. As it turns out, the outcome of this process is more than rewarding for all our existing and new customers. For new customers, new pricing is effective starting today. For existing customers, the new pricing is in effect starting from the next billing period. The highlights of the new pricing model are:

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Native Support for Shadow DOM and Web Components

Further enhancing our support for Shadow DOM and Web Components, our latest versions for both the player (v1.5.2) and the recorder (v1.8.2) include support for native shadow root nodes. Since our first release, these technologies have matured, and most browsers have embraced them. Thus, employing them is safe enough, with the ultimate goal of offering more accurate recordings to our customers. Previously, for the recordings to be viewable in any browser, the direction we had taken can be summarised in the following two key points:

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