See through the eyes of your users. Increase productivity for support agents, testers and web developers. Find errors, pinpoint bugs, show solutions.
80% of time by customer care personnel is spent in communication between the involved parties. Using Cubicast, you can achieve a total reduction of 50% of time spent in communication, leading to a 40% total improvement.
Cubicast is a session recording service for web apps, adapted for popular workflows. To utilise Cubicast you need an account and an active subscription plan. There is a generous free plan too.
You can use Cubicast in various workflows: for Customer Support, User Testing, and generic website recording. The recording is either continuous or user-triggered, depending on the workflow. The recordings can be embedded in other pages like youtube videos.
Sensitive data like emails and passwords are automatically obfuscated. You can define your sections of sensitive data and protect them.
You can make your recordings public and publish them with the help of our youtube-like player. Showcase application flows and actions to your site visitors. Use as how-to's inside your apps.
Cubicast recordings are not videos. They are pure HTML and CSS. Think of them as replicas of the recorded pages. Recordings are very light and consume minimal bandwidth.
Define teams of collaborators and give them access to the recordings. Assign recordings, change ownership, and get notified of user actions.
Try Cubicast now! No credit card required.
Get free 15 day trialFinally, we are happy to note that we have released our first integration with an external customer support service. The first platform of choice is Zendesk, with support for more customer support services coming in the future. After adding a customer support integration, you must enable the switch …
The good news is that the latest Cubicast recorder release no longer modifies any of your HTML elements. Other than adding the necessary elements for it to function properly, the rest of the DOM is left intact. The new approach solves two problems, with the first one being obvious. Some clients …
How can you tell when users are frustrated? Typically, there are a bunch of user reactions that reveal frustration. In detail, user frustration signals fall into the categories below. Rage Clicks Rage clicks are when users click or tap several times an element of a website or app. Most of the time, …